Refund policy
RETURN AND REFUND POLICY
We want you to be satisfied with your purchase from Taliyas Vault. You may request a return within 30 days of receiving your order.
RETURN ELIGIBILITY
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. It must also be returned in its original packaging with all included accessories, instructions, tags, and proof of purchase.
To begin a return, email dcgraves1980@gmail.com with your order number and reason for the return. If your return is approved, we will provide the return instructions and return address. Items returned without prior approval may not be accepted.
RETURN SHIPPING
Customers are responsible for return-shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at dcgraves1980@gmail.com. Include your order number and clear photos of the item and packaging.
If we confirm the issue, we will provide an appropriate replacement, refund, or return instructions at no additional shipping cost to you.
NONRETURNABLE ITEMS
For health, safety, and hygiene reasons, opened or used personal-care items cannot be returned. Gift cards, downloadable products, and items marked “final sale” are also nonreturnable.
Please contact us if you have questions about whether a specific item is eligible for return.
REFUNDS
We will inspect your returned item after it is received and notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund after it has been processed.
We reserve the right to deny a refund if the returned item does not meet the eligibility requirements or is returned after the 30-day return period.
EXCHANGES
The fastest way to receive a different item is to return the original item according to this policy and place a new order after the return is approved.
CONTACT US
For questions about returns or refunds, contact us at: